Transitioning to a new challenge with IAS

Joining IAS gives you an opportunity to use your existing skills in a completely new way, in a different environment. It’s both a demanding and rewarding role. Using your clinical expertise, you can make a real difference to the lives of Personal Independence Payment (PIP) claimants, for the better.  

Whether you’re conducting consultations face-to-face, by telephone or video, a compassionate and caring approach is a must while you gain a better understanding of PIP claimants’ current physical and mental health needs.

Transferrable skills

Your empathy and compassion will be applied during every stage of the assessment process, while your medical knowledge, communication, organisational, listening, analytical and IT skills will be put to very good use.

As in your previous roles, you’ll be working closely with people and will really listen to claimants so that you’re able to probe appropriately and apply critical thinking to assign the correct descriptors. Although not offering advice or diagnosing conditions, the interpersonal, information gathering, report writing and time management skills you’ve gained in a clinical setting or previous disability assessor roles, will be invaluable.

Talent is nurtured

Keeping your professional qualifications up-to-date and the teaching of new skills is very important to IAS.  Developing and applying the clinical skills you’ve developed in previous roles is also a priority for us.

IAS cover the cost of your professional registration fees and we’ve recently established the IAS Academy to provide new clinical recruits with support and training from mentors and managers for six months, equipping you with the confidence and capability needed to move into your permanent role.

Recent graduate from the IAS Academy, Sarah, commented: “It’s been an amazing journey so far, the learning curve is exactly that, it’s immense at times and challenging but the support has been incredible. I don’t think I’ve ever experienced support like it in my 35 years as a qualified nurse. The challenges that we face on a day-to-day basis vary so much and the skill set we need is more diverse but the Academy Clinical Support Leads (CSLs) give you all of the support you need to build your confidence and use those new skills in a very practical way.”

The Academy experience

  • A training plan is shared before your official start date so you’re fully prepared
  • From day one, you’ll be part of a team so you can relate to the challenges you face and bounce ideas off each other
  • Welcome day and early stages of training help you to better understand IAS, the PIP processes and introduce you to some helpful online resources such as desk aids and podcasts
  • Following each training session, you’ll be asked to fill a feedback form and questions will be answered by the trainer in the next session
  • You’ll have a chance to chat to your manager every day for general support, advice on your cases, resources and feedback on reports and assessments
  • Opportunity to observe and deliver mock consultations
  • Regular mentoring sessions
  • Daily access to the CSL Helpline for further advice and guidance.

Support every step of the way

The support of course doesn’t end after six months. We work as a team, helping each other to be our very best for PIP claimants and achieve high quality standards.

Transitioning into your new role can bring a mix of emotions but your team will on hand to support you every step of the way.

We’re committed to creating an environment where our colleagues continue feel valued, engaged and equipped with the right skills to succeed and deliver a great claimant experience. We have a structure of support and training in place to help you not only get started, but also build your career with us. Our dedicated people team is focused on engagement, development and growth. We also have a strong health and wellbeing culture with many resources and support services to make our colleagues feel valued and supported through all aspects of their life, both in and out of work.