Who we are

Independent Assessment Services is one of the UK’s leading assessment services providers.

We deliver independent health and disability assessments on behalf of the Department for Work and Pensions across the UK.

What service do we provide?

We are responsible for carrying out assessments for Personal Independence Payment (PIP) in the UK, and a wide range of benefits in Northern Ireland commonly known as Employee Support Allowance (ESA), benefits devised to support people with a long term health condition or disability.

PIP replaced Disability Living Allowance as a benefit designed to provide financial support to people with a health condition or disability which impacts on their day-to-day lives. You must be aged 16 or over and usually have not reached State Pension age to claim.

ESA offers financial support to those with a health condition or disability who are unable to work.

Our role is to assess the extent to which a person’s health conditions or disabilities impact on their daily life and their ability to live independently, rather than assessing the conditions themselves or providing diagnostic care.

Where do we operate?

We operate in two geographical areas of the UK delivering PIP assessments. One area covers Scotland, the North West, the North East and Yorkshire and Humber. And the other is made up of London, the East of England, the South East and the South West.

We also assess Employment Support Allowance (ESA) cases and a range of other benefits throughout Northern Ireland against criteria set by the Department for Work and Pensions (DWP), on behalf of the Northern Ireland Department for Communities.

Who do we work with?
To help deliver assessments for PIP in the UK, we work with supply chain partners, from NHS Trusts to private organisations, operating out of our consultation centres.

Our Health Professionals assess claimants’ cases and provide assessments that form part of a report that lets DWP reach a final decision on an individual’s claim.

We also have consultation centres and health professionals who deliver assessments in Northern Ireland.

Who can work for us?

Our teams come from a variety of backgrounds, including nurses (RGN, RMN and RNLD), physiotherapists, occupational therapists and paramedics (excluding Northern Ireland). We ask that you are registered with your relevant medical body and have at least two years post-qualification practical experience.

When you join us, you’ll be given detailed training in how to carry out health and disability assessments. We invest in extensive training programmes for both Health Professionals and support teams, focusing on placing the claimant experience firmly at the heart of our service.

How do assessments work?

In terms of the assessment process, the role of Independent Assessment Services is very specific.

The process starts and finishes with the DWP, who provide us with cases. It’s our job to open a case and carry out an initial evaluation. We'll decide what type of assessment is best for the claimant and arrange the consultation. Then we'll carry out the consultation, write up the report and send it to the DWP.

The DWP will make a decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.

How do we approach our role?

At Independent Assessment Services we strive to deliver fair and accurate assessments.

As a trusted partner in the assessment process, we combine professionalism and compassion making assessments inclusive for all.